On Joyabaje Your data Fully Safe & Secure

Joyabaje is an online gaming and betting platform built for users in Bangladesh. In the course of operating the platform, we naturally receive certain personal information — such as the name, mobile number, or transaction details you provide during registration. This Privacy Policy explains how that information is handled.

Joyabaje's privacy policy applies to all of the following:

• Anyone who visits the joyabaje.app website.
• Users who have registered or are in the process of registering with joyabaje.
• Users who are actively gaming, betting, or making transactions.
• Users who have contacted the support team.

We always aim to write this policy in plain, straightforward language so you know exactly what happens with your data. If you have any questions, feel free to reach out to our support team at any time.

Joyabaje collects two types of information — what you provide directly, and what is generated automatically while you use the platform.

What you provide directly:

• Identity Information: Full name, date of birth, national ID number (collected during verification).
• Contact information: Mobile number and email address.
• Financial information: Mobile Pay/Nagad/Rocket number or bank account (collected only at the time of payment).
• Account Information: Username, password (stored in encrypted form).

Automatically Collected Information:

• Device information: Device type, operating system, and browser.
• Log information: IP address, login time, page visits.
• Gaming Information: Bet history, win/loss records, and game preferences.
• Transaction Details: Deposit and withdrawal history, amounts, and timestamps.

Joyabaje uses your data only for specified purposes. No information is used for unrelated or unnecessary activities.

• Account Management: Login, password reset, and security verification.
• Payment Processing: Deposit confirmation, withdrawal approval, and fraud prevention.
• Service Improvement: Analysing which games are most popular and where issues arise, in order to improve the platform.
• Contact: Sending important updates, security alerts, and bonus offers.
• Legal Compliance: Retaining records as required to comply with applicable laws.
• Fraud Prevention: Detecting and stopping suspicious activity.

Joyabaje never sells your personal data. However, limited information may be shared with trusted partners as needed to operate the service.

Data sharing instances:

• Payment Gateway: Only the information required to complete a transaction is shared with payment providers such as Mobile Pay, Nagad, and Rocket.
• Security services: Fraud detection software providers may access limited data for analysis.
• Legal Authority: We may be required to disclose information under a court order or government directive.
• Game Provider: Only the information necessary to operate games is shared with Live Casino or Sports Betting providers.

In the event of a business merger or acquisition, users will be notified in advance and their data protection will be guaranteed.

Joyabaje uses industry-standard security technology to protect your data — and strict processes are followed at every level, not just on the technical side.

• SSL/TLS encryption: All data transmitted to and from the website is protected with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used instead.
• Two-Factor Authentication (2FA): OTP verification at login can be enabled as an optional security measure.
• Firewall & DDoS Protection: Enterprise-grade security measures at the server level.
• Regular Security Audits: Regular security audits are conducted by independent third parties.
• Limited Access: Only authorized staff members can access user data.

In the event of a security breach, affected users will be notified as quickly as possible and all necessary steps will be taken.

Cookies are small text files stored in your browser. Joyabaje uses cookies to keep you logged in across sessions and remember your preferences.

To disable analytics and preference cookies, go to your browser settings. However, disabling essential cookies may affect how the platform functions.

As a Joyabaje member, you have full control over your personal data. Contact support with any of the requests below — responses are provided within 7 business days.

Joyabaje strictly provides services to users aged 18 and above. We do not knowingly collect data from minors.

• Date of birth is verified at the time of registration.
• If there is any doubt, a national ID card or birth certificate may be requested.
• Any account found to belong to a minor is immediately closed and all associated data is deleted.

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us.

• Email: support@joyabaje.app
• Response Time: Up to 7 business days
• Language: Write in Bengali to get a reply in Bengali

Any updates to this privacy policy will be reflected on this page, and for significant changes, an SMS will be sent to your registered mobile number.